Harrassment by Telemarketers

The following email was sent by my sister-in-law after being harrassed by Astron Telemarketers. I am publishing it because this sort of thing is getting ridiculous, and I have had similar experiences with bank telemarketers here in Singapore.

Please report this company if they harrass you.

To whom it may concern.

Today I received 7 phone calls from telemarketers from your company.  I have a 3 month old baby that was woken by 3 of these calls.

Each time, I advised I was not interested, was on the “do not call” register, and did not wish to be called again.

On the fifth call, I had had enough.  I advised the woman it was the 5th call from their company today.  She said that could not be right.  She then said “ok then, if you have had so many calls, what number am I calling from?” I said I couldn’t remember (it is, however, logged on my telephone) but that it was a Sydney number ending with 888.  Her response?  “Oh ha ha.  No, this is us from Astron calling you”.  I asked her not to call again, and hung up.

On the 6th call, I let it go to my answering machine.  They hung up without leaving a message.

On the 7th call I advised I had already been called 6 times previously, and asked where they had received my number.  The man hung up without answering me.

This sort of harrassment is totally unacceptable, unprofessional, and, I believe, illegal.

Not only will I not be using Astron, I will be advising all of my friends, family and colleages not to use them either, based on the type of customer service obviously provided.  I am sure I will share this story with around 200 people, who will share it with another 200 each etc etc.

If you MUST use telemarketers, at least get some with manners.

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4 Responses

  1. Cuckoo says:

    Oh this is so common in India and when asked where from they get our tel no., they have only one answer… we have it in our database.

    BTW, your nephew’s photo is very apt. 😀

  2. YesBut says:

    Do you have debts?
    What mobile phone company are you with?
    Who supplies your electrical power?

    The calls normally occur at 05:00pm and invariably come from a call centre located in India.

    I normally say, let me fetch the person who owns the house to talk to you,then put down the phone.

    Or I ask them are they in debt?

  3. ozlady says:

    Cuckoo – yes we get the same response.

    Yesbut – I usually use the tactic where I ask for their mobile phone number so I can call them back. If they say that they don’t hand that out, I then ask them how they think I feel.

    I did have a massive argument once, when a telemarketer called our company to speak to the boss of the organisation about an investment opportunity. I asked if the boss knew them (the boss is my husband). They said no, but it was an opportunity that he’d be interested in. I said that I’d take their number and he could call them back if he was interested. She wasn’t happy with that, and it basically got to the point where I said “look sister – leave your number and if you’re lucky he’ll call you”. She said I was rude and asked to speak to the personnel manager – I said “speaking!”

    She called back 3 times in the space of 5 minutes after that – turns out she was selling investment property. :p

  4. Joanna says:

    Thanks for publishing this.